E-Commerce Support Specialist

Process e-commerce and retail orders to ensure timely customer delivery, coordinating with vendors to fulfill shipments and manage inventory levels. Investigate orders for fraudulent activity and handle product returns or replacements with customers and vendors. Provide superior customer service via phone, email, and online chat to convert digital marketing leads into sales, educating clients on product specifics to aid purchasing decisions. Monitor leads obtained through digital marketing efforts and update lead management tools accordingly. Assist with digital marketing website maintenance, including product description and picture updates. Full-time hybrid role with office days on Tuesdays, Wednesdays, and Thursdays.