E-Commerce Growth Lead (Global)
On-siteKuala Selangor, Selangor, Malaysia
Job Summary
Develop and execute the global e-commerce growth strategy across key markets, driving revenue, contribution profit, customer acquisition, and retention. Manage the global E-commerce Team by setting priorities, conducting business reviews, and resolving operational issues to strengthen marketplace management and commercial planning capabilities. Lead growth on platforms including Amazon, Shopify, Shopee, Lazada, and TikTok Shop while improving product listings, pricing, promotions, and platform visibility. Own and monitor key metrics such as customer acquisition cost, return on advertising spend, conversion rate, and average order value, recommending corrective actions when results fall below target. Collaborate with Marketing, Supply Chain, Finance, and Sales teams to coordinate product launches, inventory planning, and promotional calendars. Establish a scalable e-commerce operating model that supports continued global growth and ensures sufficient stock availability for planned promotions.
Required Qualifications
- Bachelor's degree in Marketing, Business, E-commerce or a related field
- At least 7 years of relevant experience in e-commerce, digital commerce, marketplace management or online retail
- At least 2–3 years of experience leading or managing an e-commerce team
- Strong experience managing e-commerce activities across multiple markets or countries
- Proven experience growing revenue while managing profitability and customer-acquisition costs
- Strong hands-on knowledge of major marketplaces, particularly Amazon
- Strong analytical, commercial and problem-solving capability
- Experience using e-commerce analytics, advertising, reporting and automation tools
- Strong written and spoken English
- Comfortable working with multicultural and geographically distributed teams
Desired Qualifications
- Experience with Shopify and regional platforms such as Shopee, Lazada or TikTok Shop is an advantage
- Experience in FMCG, consumer goods, pet food, food manufacturing or premium consumer brands is preferred
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