Dynamics 365 Customer Engagement (CE) Senior Consultant
$84,000–$128,000 year
HybridToronto, Ontario, Canada or Oakville, Ontario, Canada
Job Summary
Lead client advisory and value ownership for Dynamics 365 Customer Engagement, shifting from reactive support to proactive optimization that drives adoption, efficiency, and ROI. Conduct health checks, roadmap discussions, and value-based reviews while providing escalation-level troubleshooting for complex issues using root cause analysis. Translate platform capabilities into business use cases, offering functional guidance on model-driven apps, Dataverse, and Power BI integrations. Collaborate with internal teams to design repeatable service offerings, define governance cadences, and reduce operational noise through structured processes. Stay current with Microsoft cloud technologies to deliver remote client support and actionable recommendations that enhance client outcomes.
Required Qualifications
- 7+ years of experience supporting Dynamics 365 Customer Engagement, including recent cloud‐aligned versions within Microsoft's current roadmap
- 3+ years of senior‐level Power BI experience, including data modeling, DAX, workspace governance, row‐level security, refresh optimization, and enterprise reporting aligned to Power Platform and Dynamics 365 CE solutions
- Microsoft Certifications: Required – must hold at least two of the following: Power Platform Fundamentals / Exam PL-900, Power Platform Functional Consultant Associate / Exam PL-200, Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230, Dynamics 365 Customer Experience Analyst Associate / Exam MB-280
- Experience supporting users remotely via phone, screen sharing, and collaboration tools
- Working knowledge of Dataverse, solution management, and Microsoft cloud environments
- Proficiency with Microsoft Windows, Microsoft 365, and Teams
Desired Qualifications
- Hands‐on configuration experience with Dynamics 365 CE and model‐driven apps
- Experience supporting Dynamics 365 CE solutions integrated with other systems using APIs, Power Automate, or Azure services
- Experience with Power Platform governance, environments, and ALM concepts
- Experience contributing to standardized or repeatable service offerings (e.g., packaged support, accelerators, assessments, optimizations)
- Experience designing or supporting Power BI analytics embedded within Dynamics 365 CE, including dashboards, paginated reports, and reusable datasets
- Dynamics 365 Sales AI Consultant Associate (beta) / Exam AB-210
- Agentic AI Business Solutions Architect / Exam AB-100
- AI Agent Builder Associate (beta) / Exam AB-620
- ITIL Foundations 4 certification considered a strong asset
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.