Dynamics 365 CE Consultant 2 (Relocate to Malta/Big 4)
$150,000–$200,000 year
HybridHavana, Havana, Cuba
Job Summary
Contribute to the delivery of high-quality business and software solutions using Dynamics 365 CE functional capabilities, working closely with client teams and business stakeholders. Organise, manage, and document workshops, meetings, and requirements sessions with client representatives and the delivery team. Interface effectively with the solution Architect to ensure Power Platforms solutions meet client requirements and deliver best practices based on Microsoft Dynamics standards. Create sustainable client solutions and project documentation, including support for testing activities, while delivering consultancy and configuration work according to the client's project methodology. Support practice development by defining and configuring industry-specific solutions and contributing to pre-sales activities, including building demo and proof of concept solutions. Identify business and project risks to mitigate or communicate as necessary, and communicate progress updates to relevant parties. Deliver end-user training to clients and colleagues where applicable. Work independently with minimal support, ensuring timely completion of internal processes and mandatory trainings while adhering to information security policies.
Required Qualifications
- Broad understanding of Dynamics 365 (Customer Engagement) functionalities
- An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365)
- Working in fast paced Agile environments
- Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365
- Successfully translate business and customer needs into a great digital customer experience
- Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons
- Understanding of scope (creep) and use of change control processes
- Microsoft Dynamics CRM Certifications, ideally most current versions are desirable
- Preferably a University graduate with relevant degree within a computing or business discipline
- Experience in consulting and good presentation skills
- Confident in own ability and demonstrates this to clients and colleagues
- Works independently as well as in a team environment
- Good, clear communication skills
- Ability to manage time and prioritise multiple tasks accordingly
- Good problem-solving capabilities
- Client centric approach with emphasis on client satisfaction
- Confidence to reach out to more senior colleagues for guidance and advice
- A proven track record of successful implementation of several solutions within medium to large client companies, preferably across several business verticals
- Experience in a delivery-orientated IT environment using waterfall and agile methodologies
- Business process mapping, modelling and documentation knowledge
- Minimum 3-5 years hands-on proven functional experience in Power Platforms configuration, standard customisation, standard workflows, dashboards, flows, forms, views and standard reports development
- Proven ability to develop a clear understanding of clients' needs and incorporate them into a solution
- Beneficial to have experience of Azure DevOps
- Knowledge and understanding of capabilities of D365 CE functional areas in four of the following modules: Sales Management, Marketing, Customer Service Management, Field services & Project services automation
Desired Qualifications
- Willingness to develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications to ensure we help deliver best solutions to our clients
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