Dynamic Server Support
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Provide customer support for designated equipment and answer client questions professionally. Accept and deliver all service calls within established service level agreements, completing real-time reporting and administrative tasks per policy. Troubleshoot desktops, laptops, and servers while ensuring asset control through prompt parts turnaround. Adhere to safety policies and work within established guidelines. Maintain OEM certifications and own a basic repair tool kit. Valid driver's license and reliable transportation required for driving to client locations, including long distances and occasional overnight assignments. Lift and move computer equipment up to 50 lbs.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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