Dynamic Server Support

Provide customer support for designated equipment by answering client questions professionally and accepting all service calls within established service level agreements. Complete real-time reporting and all administrative tasks associated with each call while maintaining accurate activity logs. Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements. Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client. Understand all Safety policies and guidelines and work within the guidelines of policies daily. Maintain all required OEM Certifications as directed by Management.