Dynamic Server Support Technician
On-site · Lenexa, Kansas, United States
Job Summary
Dynamic Server Support Technician is a senior role focused on the repair and troubleshooting of client products including desktops, laptops, and servers. Responsibilities include providing customer support, answering client questions, accepting service calls, and ensuring customer satisfaction. The position entails adherence to service level agreements and timely reporting of activities. Required skills include effective communication on technical issues, reliable transportation for client visits, and the ability to handle various computer equipment. Qualifications include a technical school certification, relevant experience, and maintaining OEM certifications.
Required Qualifications
- Technical school certification or equivalent
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation
- Basic repair tool kit
Desired Qualifications
- Customer service experience
- Previous technical support experience
Additional Requirements
- Must own a basic repair tool kit
- Ability to lift and or move various computer equipment up to 50 lbs.
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