Dynamic PC Support
On-siteLongview, Texas, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting all service calls within established service level agreements. Deliver repairs for desktops and laptops while performing basic and moderately complex troubleshooting, ensuring accurate real-time reporting and adherence to all safety policies and guidelines. Maintain control of assets and inventory through prompt part turnaround, communicating technical details clearly to clients and driving to locations as needed. Own a basic repair tool kit and possess a valid driver's license for occasional overnight assignments within other geographies.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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