Dynamic PC Support

Provide customer support for designated equipment by answering client questions professionally and accepting service calls within established service level agreements. Troubleshoot desktops and laptops while interacting directly with clients to address technical issues timely and accurately. Complete real-time reporting of all calls and administrative tasks as documented in policies, ensuring accurate and timely activity reports. Maintain control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements. Follow all safety policies and guidelines daily, understanding and working within established guidelines for successful service delivery. Drive to client locations and long distances, occasionally undertaking overnight assignments within other geographies.