Dynamic PC Support
On-siteMoline, Illinois, United States
Moline, Illinois, United StatesOn-sitePart TimeTECHLarge
Part TimeLargeTECH
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting all service calls within established service level agreements. Troubleshoot desktops and laptops for basic to moderately complex issues while interacting directly with clients to address technical problems timely and accurately. Complete real-time reporting and administrative tasks for each call, ensuring accurate activity logs and adherence to all safety policies and inventory control guidelines. Maintain OEM certifications and drive to client locations for repairs, handling equipment up to 50 lbs.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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