Dynamic PC Support
On-siteBaltimore, Maryland, United States
Baltimore, Maryland, United StatesOn-sitePart TimeTECHLarge
Part TimeLargeTECH
Job Summary
Provide customer support for designated equipment by answering client questions professionally and addressing technical issues timely and accurately. Accept and deliver all service calls within established service level agreements while completing real-time reporting and administrative tasks per documented policies. Ensure control of assets and inventory through prompt part turnaround and strictly follow safety guidelines and OEM certification requirements. Maintain a valid driver's license for client visits and long-distance travel, including occasional overnight assignments.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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