Dynamic PC Support
On-sitePortsmouth, New Hampshire, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting service calls within established agreements. Perform basic and moderately complex troubleshooting for desktops and laptops while interacting directly with clients to address technical issues timely. Complete real-time reporting and administrative tasks per policy, ensuring accurate asset control and inventory turnaround. Adhere to all safety policies and guidelines daily. Requires a valid driver's license, ability to drive long distances including overnight assignments, and a basic repair tool kit. Must own a reliable vehicle with adequate insurance.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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