Dynamic PC Support
On-siteFlagstaff, Arizona, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting service calls within established service level agreements. Perform basic and moderately complex troubleshooting for desktops and laptops while interacting directly with clients to address technical issues timely. Complete real-time reporting of all calls, ensure control of assets and inventory through prompt turnaround of parts, and follow safety policies and guidelines daily. Maintain all required OEM certifications and document all activity accurately. Valid driver's license and ability to drive long distances or overnight assignments are required.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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