Dynamic PC Support
On-siteFort Collins, Colorado, United States
Fort Collins, Colorado, United StatesOn-sitePart TimeTECHLarge
Part TimeLargeTECH
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting all assigned service calls within established service level agreements. Troubleshoot desktops and laptops, perform repairs, and deliver parts promptly to ensure asset control and inventory accuracy. Complete real-time reporting and administrative tasks for each call while following all safety policies and guidelines. Maintain OEM certifications and communicate technical issues clearly to clients. Valid driver's license and ability to drive long distances or overnight assignments are required.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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