Dynamic PC Support
On-siteSioux Falls, South Dakota, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and delivering all service calls within established service level agreements. Troubleshoot a variety of client products, including desktops and laptops, while maintaining control of assets and inventory through prompt turnaround of parts. Complete real-time reporting of all calls and administrative tasks as documented in policies, ensuring adherence to safety guidelines and OEM certifications. Interact directly with clients to address technical issues timely and accurately, driving to client locations and handling occasional overnight assignments. Lift and move computer equipment up to 50 lbs using a personal repair tool kit. Maintain all required OEM certifications as directed by management.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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