Dynamic PC Support
On-siteGreenville, North Carolina, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting all assigned service calls within established service level agreements. Perform basic and moderately complex troubleshooting for desktops and laptops while interacting directly with clients to address technical issues timely and accurately. Complete real-time reporting of all calls and administrative tasks as documented in policies, ensuring control of assets and inventory through prompt part turnaround. Adhere to safety policies and guidelines daily. Maintain all required OEM certifications and knowledge of relevant software and hardware. Drive to client locations and long distances, occasionally working overnight assignments, while lifting and moving computer equipment up to 50 lbs. Own a basic repair tool kit.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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