Dynamic PC Support
On-siteGreenville, South Carolina, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting all service calls within established service level agreements. Troubleshoot desktops and laptops while interacting directly with clients to address technical issues timely and accurately. Complete real-time reporting and administrative tasks for each call, ensuring accurate activity logs and adherence to all safety policies and guidelines. Maintain asset control through prompt part turnaround and follow established policies for successful service delivery. Own a basic repair tool kit and possess a valid driver's license for driving to client locations and occasional overnight assignments.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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