Dynamic PC Support
On-siteVictoria, Texas, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and addressing technical issues timely. Accept and deliver all service calls within established service level agreements while completing real-time reporting and administrative tasks per policy. Maintain asset control through prompt part turnaround and ensure compliance with safety guidelines and OEM certifications. Drive to client locations and handle overnight assignments as needed, lifting equipment up to 50 lbs with a personal tool kit. This role supports infrastructure and desk-side applications for the world's leading technology providers and outsourcers.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.