Dynamic PC Support
On-siteCarson City, Nevada, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and delivering all service calls within established service level agreements. Perform basic and moderately complex troubleshooting for desktops and laptops while supporting desk-side applications and infrastructure. Accept and document all administrative tasks associated with each call, including real-time reporting of activity and adherence to safety policies. Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements. Maintain all required OEM certifications and own a basic repair tool kit. Drive to client locations and handle occasional overnight assignments within other geographies.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.