Dynamic PC Support
On-sitePlattsburgh, New York, United States
Plattsburgh, New York, United StatesOn-sitePart TimeTECHLarge
Part TimeLargeTECH
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting service calls within established service level agreements. Troubleshoot desktops and laptops, deliver repairs, and ensure control of assets and inventory through prompt turnaround of parts. Complete real-time reporting, administrative tasks, and all activity in an accurate and timely manner while adhering to safety policies and guidelines. Maintain OEM certifications and possess a valid driver's license for client visits and occasional overnight assignments.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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