Dynamic PC Support
On-siteLaurel, Maryland, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting service calls within established service level agreements. Troubleshoot desktops and laptops, perform repairs, and interact directly with clients to address technical issues timely and accurately. Complete real-time reporting and all administrative tasks as documented in policies, while ensuring control of assets and inventory through prompt part turnaround. Adhere to safety policies and guidelines daily. Maintain OEM certifications and utilize a personal repair tool kit. Drive to client locations and handle overnight assignments as needed.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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