Dynamic PC Support
On-siteRedding, California, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting all service calls within established service level agreements. Troubleshoot desktops and laptops, perform repairs, and deliver parts promptly to ensure asset control and inventory accuracy. Complete real-time reporting and all administrative tasks as documented in policies while adhering to safety guidelines and OEM certifications. Drive to client locations for on-site support, handling occasional overnight assignments and lifting equipment up to 50 lbs. Maintain accurate records of all activity and respond to technical issues timely and accurately.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.