Dynamic PC Support
On-siteSalisbury, Maryland, United States
Salisbury, Maryland, United StatesOn-sitePart TimeTECHLarge
Part TimeLargeTECH
Job Summary
Provide customer support for designated equipment by answering client questions professionally and addressing technical issues timely and accurately. Accept and deliver all service calls within established service level agreements, ensuring accurate real-time reporting and completion of associated administrative tasks. Maintain control of assets and inventory through prompt turnaround of parts and equipment while following all safety policies and guidelines. Drive to client locations for on-site repairs, adhering to policies regarding long distances and occasional overnight assignments.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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