Dynamic PC Support
On-siteSalina, Kansas, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting service calls within established service level agreements. Troubleshoot desktops and laptops for basic to moderately complex issues while interacting directly with clients to address technical problems timely and accurately. Complete real-time reporting, administrative tasks, and asset control as documented in policies, ensuring all safety guidelines are followed daily. Drive to client locations for on-site repairs and occasional overnight assignments, lifting equipment up to 50 lbs. Maintain OEM certifications and utilize a personal repair tool kit to meet business needs.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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