Dynamic PC Support
On-siteSpokane, Washington, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting service calls within established agreements. Perform basic and moderately complex troubleshooting for desktops and laptops while supporting desk-side applications and infrastructure. Interact directly with clients to address technical issues timely and accurately, ensuring control of assets and inventory through prompt part turnaround. Complete all administrative and real-time reporting tasks as documented in policies, while maintaining safety guidelines and adhering to OEM certifications. Own a basic repair tool kit and possess a valid driver's license for client visits, including long-distance and occasional overnight assignments.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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