Dynamic PC Support
On-siteNew Castle, Delaware, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and addressing technical issues accurately. Accept and deliver all service calls within established service level agreements while completing real-time reporting and administrative tasks per documented policies. Maintain asset control through prompt parts turnaround and ensure daily adherence to safety guidelines and OEM certifications. Drive to client locations for on-site repairs, handling equipment up to 50 lbs with a personal tool kit. This role supports infrastructure and desk-side applications for global technology providers, requiring a valid driver's license and ability for occasional overnight assignments.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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