Dynamic PC Support
On-siteShow Low, Arizona, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and accepting service calls within established agreements. Perform basic and moderately complex troubleshooting for desktops and laptops while interacting directly with clients to address technical issues timely. Complete real-time reporting, administrative tasks, and asset inventory control per documented policies and guidelines. Adhere to all safety policies and work within established guidelines daily. Drive to client locations, including long distances and occasional overnight assignments, while maintaining a valid driver's license and owning a basic repair tool kit.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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