Dynamic PC Support
On-siteCasper, Wyoming, United States
Job Summary
Provide customer support for designated equipment by answering client questions professionally and addressing technical issues timely and accurately. Accept and deliver all service calls within established service level agreements while completing real-time reporting and administrative tasks per documented policies. Maintain asset and inventory control through prompt part turnaround and ensure daily adherence to safety guidelines and OEM certifications. This role requires a valid driver's license, reliable transportation, and the ability to drive long distances or perform occasional overnight assignments. Candidates must possess a basic repair tool kit and the physical ability to lift up to 50 lbs. Work involves direct interaction with clients to resolve desktop and laptop troubleshooting needs while meeting customer service satisfaction criteria.
Required Qualifications
- technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- reliable transportation
- valid registration
- adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances
- occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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