Dynamic PC Support Techician
On-site · East Hanover, New Jersey, United States
Job Summary
The Dynamic PC Support Technician is responsible for providing customer support for client equipment, troubleshooting desktops and laptops, and interacting directly with clients to resolve technical issues. Responsibilities include managing service calls within established service level agreements, ensuring customer satisfaction, and completing necessary administrative tasks as outlined in policies. Candidates should have technical school certification, 0-2 years of experience, and maintain OEM certifications. The position requires strong communication skills, reliable transportation, and the ability to lift computer equipment.
Required Qualifications
- Technical school certification or equivalent
- 0-2 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation with valid registration and adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Desired Qualifications
- Previous customer service experience
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