DWM Water Service Representative, Lead (OCCBS)

Lead a team in providing public contact and account-management services for water utilities, handling escalations, coaching and training staff, and using multiple computer systems to manage customer records, billing, deposits, and service orders. Responsibilities include responding to questions/complaints, researching and resolving issues, entering and auditing data, generating reports, and coordinating with field and billing units to ensure accurate utility service delivery. Strong focus on customer service, data analysis, and effective communication with customers via phone, mail, email, or other channels. The role requires supervisory duties, guidance to teammates, and potential in-person and hybrid work arrangement in Atlanta, GA.