DWD Contact Center Director
$93,002–$93,002 year
On-site · Indiana, United States
Job Summary
Director responsible for reviewing organizational effectiveness, strategic planning, policy development, supervision of subordinate personnel, and coordination of agency resources. Lead budgeting, public communications, and media engagement; provide guidance to agencies and the public regarding applicable laws and rules; coordinate with other government officials on planning issues; oversee monitoring of programs and standards; and ensure achievement of goals and mission. Role requires strong leadership, relationship-building with public/private leaders, and the ability to make informed decisions. A degree is not required.
Required Qualifications
- Extensive knowledge of agency and/or organizational programs and business practices
- Extensive knowledge of State programs and resources, public policy, and program evaluation
- Ability to develop and/or measure program outcomes
- Ability to create and maintain strong working relationships with key public and private government and business leaders
- Ability to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations
- Ability to work with internal and external customers to assess needs, provide assistance, resolve problems, and satisfy expectations
- Outstanding interpersonal skills with the ability to build relationships, establish credibility, and influence leaders at all levels
- Make sound, well-informed, and objective decisions. Perceives the impact and implications of decisions
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