DV Shelter Program Assistant (Part-Time, Fri/Sat)
On-siteVero Beach, Florida, United States
Job Summary
Handle hotline calls from survivors, law enforcement, and dispatchers to provide eligibility assessments, safety planning, and crisis intervention. Facilitate shelter intakes, complete resident orientations, and coordinate case management services with advocates. Deliver supportive advocacy, transportation, and referrals to program participants while maintaining strict confidentiality. Conduct daily walk-throughs, manage supply inventories, and ensure compliance with health and safety standards. Enter and update all client data into the agency database immediately following service delivery. This role operates within SafeSpace, Inc.'s 24/7 emergency shelter for domestic violence survivors, requiring a trauma-informed approach and valid driver's license.
Required Qualifications
- High School diploma/GED
- one year+ providing direct crisis support
- residential services
- customer service
- hospitality
- handling confidential information in a highly sensitive environment
- emergency response
- other relevant fields
- Must adhere to SafeSpace ethics, policies, procedures, and contractual standards
- Must have the ability to gain knowledge of local resources, social service agencies, including government systems
- Ability to communicate efficiently utilizing verbal, written, and interpersonal communication skills
- Must maintain and protect the confidentiality of the program participants and shelter locations within agency guidelines and state statutes
- Must be willing to support the emergency disaster team in the event of a national disaster or weather emergency
- Must be able to pass a level two background screen
- Must maintain a valid driver's license with reliable transportation to work at various locations including both emergency shelters and outreach locations
- Ability to be flexible and provide coverage when needed to meet SafeSpace Martin County and Indian River County emergency shelter scheduling needs, including nights, weekends and holidays, as needed
- Must be organized and detail-oriented to report and collect accurate data and information
- Must be able to handle and prioritize emergencies and unexpected needs of program participants
- Ability to be self-motivated and work as part of a collaborative team
- Must successfully complete CORE Competency training provided by the agency within 90 days of employment
- Must participate in ongoing mandatory education and skills training on relevant topics as required by statutory funding, certification of the agency or personnel, or as identified to improve employee performance
- Must maintain annual training requirements outlined in the employee manual
- Must have or gain knowledge in Florida Domestic Violence Statutes
- Injunctions for Protection
- court procedures
- victim rights
- Office of the Attorney General Victim Compensation / Relocation and Address Confidentiality Program (ACP)
- Florida Department of Corrections VINE (Victim Information Notification Everyday)
Desired Qualifications
- Experience providing supportive services, referrals and information, intervention services and/or advocacy to vulnerable, at-risk, or culturally specific populations
- Bilingual language skills
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