Duty Operator (Weekend Overnight) - Oakville
$45,760–$45,760 year
On-siteOakville, Ontario, Canada
Job Summary
Monitor alarms, CCTV, and access control systems while managing high-volume communications across phone, radio, and digital channels. Coordinate and dispatch security personnel and emergency response resources, responding to incidents with urgency and sound judgment. Document all occurrences in incident management systems, escalate critical events per protocol, and track staffing and resource availability. Maintain compliance with internal policies and client requirements while supporting continuous improvement initiatives and ISO 9001 activities. Work Saturday through Sunday shifts, including overnight rotations, with flexibility for varied hours throughout the week.
Required Qualifications
- 2–5 years of experience in one or more of the following: Security Operations Centre (SOC), Security dispatch or emergency communications, Public safety communications, High-volume call center or control room environment
- Strong multitasking ability across multiple communication channels (phone, radio, systems)
- Excellent communication, customer service, and conflict resolution skills
- Ability to stay calm, focused, and decisive under pressure
- Strong organizational skills and attention to detail
- Intermediate to advanced Microsoft Office skills (Excel, Word, Outlook)
- Ability to work flexible shifts (days, evenings, nights, weekends, holidays)
- Post-secondary education or equivalent experience
- Minimum 5 years Canadian residency (security clearance requirement)
Desired Qualifications
- Experience with ISO 9001 Quality Management Systems
- Internal audit or compliance experience
- Lean Six Sigma (Green Belt or higher)
- Experience with KPI reporting, root cause analysis, and process mapping
- Familiarity with security management systems, CCTV, access control, or dispatch software
- Background in emergency communications or operations centres
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.