Duty Manager
$79,747–$79,747 year
On-siteSydney, New South Wales, Australia
Job Summary
Lead daily hotel operations by coordinating shift tasks, delegating to receptionists, and ensuring smooth check-in/check-out processes across front office and F&B outlets. Conduct daily team briefings on VIPs, groups, and guest feedback while managing reservations, special requests, and accurate cashiering procedures. Resolve guest complaints promptly, maintain the Guest Services Directory in the PMS, and audit daily Front Office and F&B activities. Transition seamlessly to night shifts with proper handovers, assist with recruitment and performance reviews, and ensure cleanliness in the lobby and front desk. This role requires a hands-on style focused on continuous improvement, with a base salary of $79,746.55 per annum.
Required Qualifications
- current Responsible Service of Alcohol (RSA) Certificate
- First Aid Certificate
- physically meet the demands for this role including constant standing & walking, frequent lifting and moving of objects up to 20 kgs
Desired Qualifications
- 1-2 years' prior experience in a similar role and similar property
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