Duty Manager Station Operations
$73,750–$73,750 year
On-sitePortland, Oregon, United States
Job Summary
Oversee daily ground service and customer service operations at the station with full authority to make critical decisions while maintaining a safety culture. Manage staffing levels across all operational areas, ensuring lunch breaks and schedules align with operational flow. Assess airport situations to maintain reliability and respond to incidents, injuries, or accidents as required. Collaborate with Maintenance, Flight Operations, and other departments to manage passenger and baggage impacts during off-schedule events. Provide employee performance feedback, coaching, and development recommendations, and implement procedural changes related to aircraft arrival, departure, and baggage delivery. Drive operational goals such as time to carousel and customer satisfaction while liaising with the Training Supervisor on skill gaps.
Required Qualifications
- 5 years customer service experience, preferably with proven skills in passenger service or station operations
- 2 years of leadership experience
- Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree
- Experience with scheduling shift work, budget controls, administering discipline and demonstrated motivation skills
- Regular and predictable attendance and ability to work nights, weekends and holidays
- Demonstrated diplomacy and teamwork skills
- Excellent organizational and interpersonal skills
- Excellent written and verbal communication skills
- High school diploma or equivalent
- Minimum age of 18
- Must be authorized to work in the U.S.
- Regular and predictable attendance
- Ability to work nights, weekends and holidays
- Demonstrated diplomacy
- Teamwork skills
- Excellent organizational skills
- Excellent interpersonal skills
- Excellent written communication skills
- Excellent verbal communication skills
Desired Qualifications
- Familiar with TSA, FAA, and IATA regulations and requirements related to ground handling and passenger boarding
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.