Duty Manager 值班经理
On-siteMainland, State of Western Australia, Commonwealth of Australia
Job Summary
Assist the Front Office Manager to ensure smooth daily operations, monitor guest satisfaction, security, and employee activities, and independently handle guest complaints while maintaining strong customer relationships. Provide general management support throughout the hotel at all times, ensuring familiarity with front office service facilities and their optimal condition. Build team morale and drive execution with effective communication skills. Requires minimum one year of experience in a similar five-star international hotel role, proficiency in Microsoft Office and Opera, and the ability to work within the Rooms team at Shangri-La Hongqiao Airport, Shanghai.
Required Qualifications
- Minimum 1 years in the same position in 5-star international hotel
- Good interpersonal skill and communication skill
- Good team player
- build team morale
- have passionate, energetic, fashionable personality
- Good execution and follow up
- Good at Microsoft office
- Good at Opera system
- Be familiar with the functions of the front office service facilities
- be in good condition
- be able to handle guest complaints independently and effectively
- monitoring guest satisfaction
- monitoring security
- monitoring employee's activities
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