Duty Manager — Rydges Auckland
$141,928,800–$141,928,800 year
On-siteAuckland, Auckland, New Zealand
Auckland, Auckland, New ZealandOn-siteFull Time$141,928,800–$141,928,800 yearLarge
Full TimeLarge
Job Summary
Oversee day-to-day hotel operations on shift, ensuring all departments are staffed and running smoothly while acting as the primary ambassador to greet guests and manage VIP arrivals. Resolve guest requests and complaints professionally, maximize room rates through yield management, and direct Front Office personnel including training and rostering. Lead crisis response and incident management to ensure security and compliance. Work a full-time roster of varying shifts with a hiring rate of $68.24/hour.
Required Qualifications
- Previous experience in a Duty Manager, Front Office or hotel supervisory role
- Strong leadership skills, with the confidence to direct a team and make decisions under pressure
- A commercial mindset, with an understanding of room rates, yield management and departmental budgets
- Excellent guest service instincts and the composure to resolve complaints and unexpected issues professionally
- A working knowledge of hotel systems, security procedures and crisis or incident management
- The flexibility to work a variety of shifts as part of a full time roster
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