Duty Manager

Process all guest check-ins, verify guest identity and payment, assign rooms, and issue keys while securing payment prior to issuance. Set up accurate accounts, enter Marriott Rewards information, and ensure rates match market codes. Compile daily reports, balance and drop receipts, count bank deposits, and obtain manual authorizations following Accounting procedures. Notify Loss Prevention of theft reports and assist management in training, evaluating, and coaching employees. Follow company policies, report safety incidents, and ensure adherence to quality standards while maintaining professional appearance. This role supports the team to reach common goals and welcomes guests with genuine appreciation.