Duty Manager
On-site · Khanh Hoa, Vietnam
Job Summary
Duty Manager at Marriott oversees property operations and guest relations, acts as the property Manager on Duty, resolves guest or property-related situations, directs guests within the lobby, tracks service issues, and leads hospitality excellence. Responsibilities include maintaining relationships across departments to support operations, communicating variations to norms, sending daily MOD reports, driving service performance and guest satisfaction, ensuring policy compliance, and supporting profitability through staffing and performance reviews. The role also involves assisting HR activities, conducting inspections for appearance and safety, ensuring cross-training, administering policies per SOPs/LSOPS, and implementing emergency plans while providing leadership and exemplary guest service throughout the property.
Required Qualifications
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
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