Duty Manager
On-siteLondon, England, United Kingdom
Job Summary
Act as the principal day-to-day contact during public opening hours, ensuring all attractions open on time and operate efficiently throughout the day. Lead temporary event teams, including Skate Exchange, Rink Marshals, and Ticket Checkers, delivering comprehensive daily briefings and maintaining appropriate staffing levels. Oversee general housekeeping, liaise with venue management and contractors, and resolve customer queries while escalating issues to senior management where necessary. Ensure all staff understand emergency procedures and enact contingency plans, accurately recording medical incidents and operational reports. Complete end-of-day Duty Management reports summarizing revenue, safety incidents, and key observations.
Required Qualifications
- Minimum of 3–5 years' experience in an operational management role within the live events industry
- Proven experience managing the day-to-day operation of a busy live event or visitor attraction
- Experience leading and motivating teams of 30+ temporary staff
- Experience working collaboratively with venue management teams, contractors, and third-party suppliers
- Experience resolving customer complaints and delivering a high-quality guest experience
- Knowledge of event health and safety procedures, incident management, and emergency response
Desired Qualifications
- Previous experience working on a temporary ice rink or similar visitor attraction during the winter season
- Experience producing operational reports, incident logs, and financial reports
- Operationally focused with excellent organisational and planning skills and exceptional attention to detail
- Calm, confident, and decisive under pressure
- Strong leadership skills with the ability to motivate, support, and develop teams
- Excellent communication and interpersonal skills, with the ability to build positive working relationships across multiple stakeholders
- Proactive, solutions-focused approach with strong problem-solving ability
- Professional, approachable, and customer-focused with a passion for delivering exceptional visitor experiences
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