Duty Manager
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Oversee daily hotel operations at The Meydan Hotel, managing front office duties, guest check-ins/check-outs, and resolving complaints as the senior point of contact. Assign tasks to subordinates, monitor performance, and ensure adherence to policies, safety protocols, and operating expenses. Train staff on call handling and guest services, verify special rate authorizations, and handle VIP arrivals and departures. Liaise with Reception and Housekeeping to prioritize room availability and manage cash spot checks. Maintain team grooming standards, lead by example, and mentor new employees while adhering to emergency procedures and attendance rules. Manage departmental operations within the allocated budget and support the implementation of the Code of Discipline.
Required Qualifications
- Demonstrates excellent professional presentation skills.
- Exceptional guest service abilities with a strong customer-focused approach.
- Advanced verbal and written communication skills.
- Proficient in Microsoft Windows applications.
- Knowledge of hotel property management systems such as Opera.
- Familiarity with sales systems such as Micros.
- Strong interpersonal, analytical, and problem-solving skills.
- Highly responsible, reliable, and self-motivated.
- Able to perform effectively under pressure in a fast-paced environment.
- Works cohesively and collaboratively within a team.
- Maintains calmness, courtesy, and always focus on guest needs.
- Strong attention to detail and commitment to service excellence.
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