Duty Manager
On-siteKolkata, West Bengal, India
Job Summary
Manage all aspects of day-to-day service delivery at the client site shift, overseeing Helpdesk, Front Office, Security, Housekeeping, Cafeteria, and Estate operations. Provide management advice for escalated issues, ensure immediate response to priority calls, and clear mail to proper recipients. Conduct facility walks to verify housekeeping standards, security muster, and vendor performance, while tracking issue closure and maintaining registers for material movements. Coordinate with builders for common area upkeep, pest control, and logistics; manage cafeteria quality, hygiene, and vendor audits. Handle security and EHS incidents per the escalation matrix, conduct fire drills, and share daily, weekly, and monthly reports. Coordinate VIP client visits and lead induction/training for TPV staff. Adhere to client policies, SLAs, and KPIs, ensuring all tools like VMT and Site Ops are updated and functional.
Required Qualifications
- Complete knowledge & functionality of Fit tools (VMT, IMT, Site Ops, Site Inspection tool), BGC and work permit tool
- Knowledge of EHS practices (PPEs)
- Ability to adhere to Client Policies, Processes & procedures and statutory documents
- Ability to adhere to Client SLA & KPI as agreed with JLL
- Experience in managing Helpdesk/Mailroom Operations
- Experience in managing Front Office Operations
- Experience in managing Security Operations
- Experience in managing Housekeeping Operations
- Experience in managing Cafeteria Operations
- Experience in managing Estate Management
- Experience in managing General Operations
- Ability to conduct facility walk throughs to check quality of services
- Ability to identify, report, and close snags
- Ability to conduct vendor audits (Kitchen audit, security vendor performance matrix)
- Ability to manage pest control activity closure
- Ability to coordinate with builder team on guarding services, common area upkeep, and logistics
- Ability to organize induction programs for TPV & JLL staff
- Ability to plan and train TPV staff on Client policies and requirements
- Ability to conduct scheduled meetings and focus meets with projects
- Ability to participate and manage half yearly fire drill
- Ability to handle security, EHS incidents on priority
- Ability to coordinate with engineering team for issues
- Ability to manage half yearly fire drill
- Ability to manage half yearly fire drill
- Ability to manage half yearly fire drill
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