Duty Manager

Manage Helpdesk, Front Office, Security, Housekeeping, Cafeteria, and Estate operations by responding to priority calls, escalating issues per matrix, and conducting facility walkthroughs. Coordinate with vendors, builders, and security teams to address incidents, manage asset trackers, and ensure compliance with EHS and ISO standards. Oversee staff grooming, training, and performance metrics while handling VIP visits, fire drills, and daily reporting. Maintain accurate logs, update tools like VMT and SMDRS, and ensure all registers and checklists are current.