Duty Manager
$31,200–$31,200 year
On-siteMelbourne, Victoria, Australia
Job Summary
Coordinate shift tasks, delegate with clarity, and lead daily briefings covering VIPs, group movements, and operational feedback. Ensure seamless check-in/check-out experiences by using guest names and personal touches while confidently promoting rooms, rates, and services. Deliver exceptional guest experiences by resolving concerns empathetically and fulfilling special requests. Maintain operational accuracy through system updates, financial reporting, auditing, and adherence to credit procedures. Support team coordination, roster creation, recruitment, and performance reviews to ensure smooth transitions and clear communication. Uphold high presentation standards across the lobby, front desk, and F&B outlets. Audit daily activity across Front Office and F&B operations.
Required Qualifications
- Full time employment availability
- Leadership capability to inspire initiative, collaboration, and continuous improvement
- Detail-oriented operational skills for dynamic environments
- Understanding of hospitality as both an art and a science
- Ability to lead with warmth, precision, and a people-first approach
- Capability to coordinate shift tasks and delegate with clarity and care
- Skill to ensure seamless check-in/check-out experiences using guest names and personal touches
- Ability to lead daily briefings to share hotel happenings including VIPs, group movements, feedback, and more
- Confidence to promote rooms, rates, and services while handling reservations and guest requests with pride, friendliness, and efficiency
- Empathy for delivering exceptional guest experiences and resolving concerns
- Ability to ensure all special requests are fulfilled
- Operational accuracy skills including system updates, financial reporting, auditing, and adherence to credit/account procedures
- Capability to support team and shift coordination ensuring smooth transitions, clear communication, and contributing to recruitment, rosters, and performance reviews
- Ability to maintain high presentation standards across the lobby, front desk, and F&B outlets
- Capability to audit daily activity across Front Office and F&B operations
- Skill to support roster creation, recruitment, performance reviews, and team development
- Natural host aptitude with a passion for people and place
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