Duty Manager
On-site · Pune, Maharashtra, India
Job Summary
Duty Manager responsible for shaping first impressions by greeting visitors and managing the front office in alignment with client policies. Duties include issuing visitor badges, coordinating with sponsors and hosts, ensuring safety briefings and adherence to emergency procedures, maintaining lobby cleanliness, ensuring COVID protocols, handling complaints, coordinating with night shift for large parties, and supporting in safety and security processes. Requires strong communication, customer service orientation, problem-solving, ability to motivate self, and experience as a guest relations executive with visitor management and MS Office proficiency. The role emphasizes operational delivery, visitor experience, and adherence to Accenture/clients' processes and escalation procedures.
Required Qualifications
- Proven working experience as a guest relation Executive
- Hands-on experience in using visitor management software and MS Office
- Excellent communication skills
- Strong customer service drive
- Ability to work flexible hours
- Confident presenting to clients
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