Duty Manager - Courtyard By Marriott Subang

Oversee all property operations as the Duty Manager, representing management to resolve guest and property issues while managing lobby traffic and directing service inquiries. Maintain strong relationships with all departments to expedite problem resolution, communicate operational variations, and ensure compliance with policies and standards. Intervene in guest or employee situations to maintain property integrity and guest satisfaction, providing immediate assistance and handling complaints. Review staffing levels, financial statements, and performance data to support profitability goals and cost reduction. Conduct regular facility inspections for safety and maintenance, observe employee service behaviors, and implement corrective action plans to improve guest satisfaction.