Duty Manager

Lead and assist with daily shift requirements for Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas. Manage day-to-day operations to ensure guest and employee satisfaction while achieving the operating budget. Guide daily Front Desk shift operations, supervise staffing levels, and handle employee questions, concerns, and performance expectations. Resolve guest complaints, settle disputes, and negotiate with others to maintain service standards. Train staff on credit policies, same-day selling procedures, and guest recognition programs. Conduct training, participate in performance appraisals, and ensure proper supplies and uniforms are available. Communicate department goals through meetings and provide feedback on service behaviors. Perform all Front Desk duties as necessary and comply with loss prevention policies.