Duty Manager

Process all guest check-ins, verify identity and payment, assign rooms, and issue keys while securing payment and adjusting billing. Compile daily reports, balance receipts, count and secure the bank, and obtain manual authorizations following Accounting procedures. Assist management in training, evaluating, and coaching employees; serve as the first point of contact for the Guarantee of Fair Treatment process. Welcome guests, anticipate service needs, accommodate requests, and report accidents or unsafe conditions. Maintain confidentiality, protect assets, and ensure adherence to quality standards using POS systems. Perform duties requiring standing, walking, and lifting objects up to 10 pounds.