Duty Manager

Oversee all property operations as the property manager on duty, resolving guest-related situations and directing lobby traffic. Manage day-to-day operations, handle complaints and disputes, and maintain strong relationships with all departments to expedite problem resolution. Supervise and lead guest services teams, set performance standards, conduct training, and implement corrective action plans to improve service quality. Provide immediate assistance to guests, perform front desk duties during peak times, and ensure all policies and emergency plans are followed. Comprehend budgets and payroll reports to assist in financial management while maintaining open communication with employees.