Duty Manager

Process guest check-ins by confirming reservations, assigning rooms, and issuing keys while expediting problem payments and resolving guest satisfaction issues. Coordinate with housekeeping and other departments to track room readiness, handle cash or credit transactions, and balance bank drawers at shift start and end. Assist management in hiring, training, scheduling, and evaluating staff while reporting accidents and ensuring adherence to safety policies. Work extended periods standing, sitting, or walking, lifting objects up to 10 pounds, and follow all company procedures regarding uniform and confidentiality.